Privacy Policy

1. Introduction

Welcome to CementKart ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services for bulk cement ordering.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you place an order or contact us, we may collect the following personal information:

• Full name and contact details
• Email address and phone number
• Delivery address and billing information
• Business information (company name, GST number if applicable)
• Order details and purchase history
• Payment information (processed securely through third-party processors)

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your cement orders, arrange delivery, and provide customer support
• Communication: To send order confirmations, delivery updates, and respond to your inquiries
• Account Management: To create and maintain your account, if applicable
• Payment Processing: To process payments securely through our payment partners
• Service Improvement: To analyze usage patterns and improve our website and services
• Marketing: To send promotional materials and special offers (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

• Delivery and logistics partners for order fulfillment
• Payment processors for secure transaction processing
• Technology service providers for website maintenance and hosting
• Customer support and communication platforms

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government authorities, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure data storage and access controls
• Regular security audits and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Personalize content and advertisements
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may affect some website functionality.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request limitation of how we use your information

To exercise these rights, please contact us using the information provided in the "Contact Information" section.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order and transaction data: 7 years for tax and accounting purposes
• Account information: Until account deletion or 3 years of inactivity
• Marketing data: Until you opt-out or object to processing
• Website analytics: 2 years for service improvement purposes

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Updating the "Last updated" date at the top of this policy

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.